There are millions of horror stories, there are just as many stories of confidence. We thought we would share some of both with you.

Case Number 1

A Realtor attempted a do-it-yourself computer upgrade. His budget mother board came with poor advice, and the result was that his hard disk crashed and all his data were lost. He lost his accounting data, real estate closing information, and agent commission calculations for his three offices. Luckily, he was a client of an Remote Backup Service. After he installed a new hard disk and controller card, the Remote Backup Service was able to restore all the programs from the remote backup, then decode and restore the last 60 days of incremental backups. In about two hours, everything was restored to the date of his last backup transmission.

Case Number 2

A city hall in a small town in Colorado did not use an Remote Backup Service. Instead, they were carefully backing up their UNIX-based system onto the tape cartridges that came with the system. When the system crashed and they needed the data, they found that the tapes were all blank, even though each day the software displayed the message “Backup Complete.” They had never tried to restore data before, and had never thought to verify the tapes. All data had to be reentered from paper copies, which took several weeks.

Case Number 3

A small plumbing company somehow “lost” the accounting files containing the December 30 payroll information, before W-2’s had been printed. When they tried to restore from the backup disk generated by the accounting system, only the previous week’s data was found.

Again, the Remote Backup Service was able to restore the missing file using the December 30 incremental data transfer.

Case Number 4

When an attorney’s secretary found that she had mistakenly erased a multiple page legal document that needed to be revised and reprinted, she called her Remote Backup Service. The last version of the document was located in the backups from the previous week and transferred back to her computer.

Case Number 5

A physical therapist whose computer suffered a power surge while the customer database was being used ended up with a scrambled database. This database contained all the patient information including insurance billing, invoices, and accounts receivable.

Again, this client was an Remote Backup Service customer. The incremental backups from the previous 30 days were used to bring the system back to the condition of the last backup, three days
previous. The client immediately contracted for a daily backup schedule.

Case Number 6

The prenatal testing department of a large university hospital had its own departmental database on a Novell network. They stored a massive amount of data on every high-risk pregnancy that came through the hospital. Lightning struck the building one night at 2:15 AM and damaged the file server and its hard drive, destroying four years of research data for three projects. The Remote Backup Service provider’s log showed that the most recent Remote Backup Service session had ended at 2:05 AM - just ten minutes before the lightning strike.

The university installed a new file server the next day, and the Remote Backup Service provider restored the data. Word passed through the hospital’s administration, and resulted in contracts for four more departmental networks, computers, modems, software, and a Remote Backup Service service for each one.

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