Q: How is THETA Backup different from other backup services I've heard about?

A: Our software is completely client controlled. We do not and can not access your data. All backup schedules, files choices, options, etc. are in YOUR control. The data is compressed and encrypted BEFORE it leaves your computer and you are the only one with a key.

Q: Why do I need THETA RBackup?

A: One of the most basic rules when using a computer is routinely backing up your files. Most users do not backup their files as often as they should and, even if they do, they do not store their data safely off-site. THETA RBackup eliminates the hassle of backing up because there are no additional hardware components, disks or tapes. And you have the added security of having your files backed up off-site to our secure facility. You can sleep better at night knowing all your data files are backed up properly.

Q: Can I use THETA RBackup on two different computers if I only have one Account?

A: THETA RBackup is designed so that each computer has its own Account and the Account NOT be shared between 2 or more computers. There are two main reasons. The first is that if you are backing up files from two different computers to a common Account, files with the same name will be overwritten in your common Account. The second reason is that in the event of a computer crash, it would be difficult to restore files to a specific computer from a common Account. We do understand however that for monetary reasons you may want to merge your usage time, we do accommodate for that.

Q: I have a tape system, why should I use THETA RBackup?

A: Tape systems can be reliable, but require a high level of ongoing maintenance to guarantee reliability. With THETA RBackup 100% of your backups are stored on double redundant, fault-tolerant servers, meaning we maintain two separate backups of your data in two highly secure locations.

Important: Your data is at risk if you are using a tape backup system and do not:

• clean your tape drives once a month;
• take your backups off-site every night, while keeping them close enough that they are easily accessible;
• test and restore once a month;
• keep at least a 20 backup rotation;
• have easy access to your backup software if you have to re-install it;
• eliminate the possibility of magnets being near tapes

The main risk of using tape systems is that they can break, but appear to be working. All indications are that backups were successful . . . until you try to restore.

If your data is security sensitive - Tapes can be read from other drives - there is no encryption method with tapes.

If you want to continue to use tapes as your primary backup, consider using THETA RBackup as a secondary backup solution just in case your primary backup system fails. Remember, redundancy is the key to data security!

Q: Can I still use my tape system?

A: Yes. Many of our clients use us as a secondary backup and continue to run their tape backups. This reduces the need to haul tapes off-site while ensuring that data will never be lost.

Q: Does it work if our company has a firewall?

A: Absolutely. The software works on a specific part which can be opened by your firewall allowing the software to run.

Q: How much does it cost?

A: $29.95/month for up to 500 megabytes of data. The price is based on the compressed data stored on our system, and the amount of compression varies according to the type of data you are backing up. Go to our pricing page to view other pricing levels.

Q: What happens to my data after it is transmitted to THETA Backup Solutions?

A: Redundant copies of your data reside encrypted in our facility. No one has access to your data but you.

Q: I have mirrored / RAID hard drives. Won't that protect me from viruses or data loss?

A: No. Mirrored hardware only protects you from a hardware failure. Since 90% of data loss is due to data corruption or user error, mirrored equipment offers no protection. This is because corrupt data gets instantly written to the mirror equipment. The only way to protect your data is by having a backlog of backups to restore from.

Q: What type of information on the backup is available to me?

A: In the restore tab of the software, the administrator can see each backup by date. They can also search for specific files in this area.

Q: How do I get started?

Simply call our offices @ 1 (888)THETA-01, (888) 843-8201 (Toll Free in the US) or email us and we will get you set-up and going.

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